Privacy Policy - genthaven.com

Genthaven Privacy Policy
Effective Date: August 28, 2025

At Genthaven (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website genthaven.com and use our services.

1. Information We Collect

Information You Provide Directly
- Account & Orders: Name, email address, shipping and billing address, phone number, payment details.
- Customer Service: Correspondence content when you contact us (e.g. via email or chat).
- Marketing & Surveys: Responses to surveys, promotions, or contests you participate in.
Automatically Collected Data
- Usage & Device Data: IP address, browser type, operating system, referral URLs, pages visited, and timestamps.
- Cookies & Similar Technologies: To remember your preferences, maintain your session, and analyze site performance.
Third‑Party Sources
- Payment Processors (e.g., Stripe, PayPal): Transaction status and fraud screening results.
- Social Logins (if enabled): Name, email, and profile picture—only with your consent.

2. How We Use Your Information

We process your personal data for these primary purposes:

Order Fulfillment: Process and ship your orders; send confirmations and delivery updates.
Customer Support: Respond to inquiries, returns, and complaints.
Website Improvement: Analyze usage patterns to optimize functionality and content.
Marketing & Promotions: Send you newsletters, product launches, and special offers (only if you opt‑in).
Security & Fraud Prevention: Monitor transactions to detect and prevent unauthorized or fraudulent activity.

3. Disclosure & Sharing

We do not sell your personal information. We may share it in these circumstances:

Service Providers: Shipping carriers, payment gateways, email service providers—only to the extent needed to perform their services.
Legal Requirements: When compelled by law, court order, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice and appropriate protections).

All third parties processing your data on our behalf are contractually obligated to maintain its confidentiality and security.

4. Cookies & Tracking

We use cookies, web beacons, and local storage to:
- Keep you logged in and preserve your shopping cart.
- Analyze traffic, page views, and conversion rates.
- Serve personalized recommendations and ads.
You can control or disable cookies in your browser settings; however, certain features of our site may not function properly if you do.

5. Data Security

We employ industry‑standard measures to protect your data, including:

Encryption (HTTPS/SSL) for data in transit.
Firewalls and intrusion‑detection systems on our servers.
Access Controls limiting employee access on a need‑to‑know basis.
Regular Audits and security assessments.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access & Portability: Request a copy of the data we hold about you.
Correction: Update or rectify inaccurate or incomplete information.
Deletion: Ask us to erase your personal data (subject to legal obligations).
Restriction: Limit how we use your data.
Objection: Opt out of certain processing activities, including marketing.
Withdraw Consent: Revoke any consents you’ve provided (e.g., for newsletters).

To exercise these rights, please contact us at the details below.

7. Third‑Party Links

Our site may link to external websites. We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

8. Children’s Privacy

genthaven.com is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top will be revised accordingly. We encourage you to review this page periodically.